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Frequently Asked Questions

Monday - Friday : 8am through 7pm Saturday and Sunday : 9am through 5pm Public Holidays : Closed
Short term stays of less than 2 weeks get a daily service and those over 14 days get a weekly service.
Yes subject to availability and our Terms and Conditions
Yes – Booking direct through our site is 100% secure. We use a 3rd party agent to manage our booking system and they use the most up to date encrypted tools available. You can also book and pay directly from your bank account.
Personal items only – everything else in the room is supplied, that is linen, towels, soap, shampoo, toilet paper, crockery, cutlery etc.
Yes you can but we will need a signed authorisation to be able to charge your Credit Card. If booking for a 3rd party it is best to call or email reception to get the Credit Card authority form to save issues on check-in when the guest does not have the CC.
Yes we have free secure off street parking for 1 vehicle per apartment.
Yes we do have free WiFi available for our guest’s convenience.
Check-In is from 2pm. We are at times able to accommodate earlier check-ins if available but this cannot be guaranteed.
Check-Out is 10am. We are at times able to accommodate late check-outs if available but this cannot be guaranteed and does incur extra fees.
Yes we are available to store you luggage short term.
Yes but visitors must leave the building by 11.00pm. For the comfort of all guests RNR maintains a strict no party policy.
Yes. If you anticipate this please contact us well before arrival during reception hours to obtain your after-hours check-in instructions to our automated system.
We are a self-rated 4 Star Property.
RNR Serviced Apartments is located 21km from Tullamarine Airport which is Melbourne’s International Airport.
A regular taxi will cost approximately $40, a maxi taxi for more than 4 passengers will cost approximately $60. Star Bus will be able to drop you off at our door for around $20 per person but will need to be booked in advance – www.starbus.net.au. Public transport will require you to get the Skybus – www.skybus.com.au, into the city then a tram from the city to out motel, tram number 57 on Elizabeth Street and stop number 10.
The building is secure with key cards required to access the building. The building common areas are monitored by CCTV security footage.
We accept Australian currency cash, Visa Card, MasterCard, Amex and Eftpos. Visa & Mastercard are subject to 1.5% surcharge and Amex is subject to a 3% surcharge.
48hours’ notice is required for cancellations.
There are a range of sightseeing tours available in Melbourne. Brochures are available from reception and our staff can book them for you.
Our cots are suitable for infants under 12 months old and are at no extra cost.
No, the receptionist has a direct line to the taxi company.