For Bookings & Availability Call Us On: +61 3 8354 9029

  • What are your reception hours? arrow

    Monday – Friday: 8:30 AM through 5:30PM

    Saturday and Sunday: 9AM through 3PM

    Public Holidays: 9AM through 1PM ( Subject to change)

  • Do you have free parking? arrow

    Yes, we offer paid secure off street parking with 1 vehicle for each apartment(subject to availability) at a cost of $10 per stay day for the first vehicle. Additional vehicles will incur a cost of $20 per day.

  • Do you have free WiFi? arrow

    Yes, we do have free WiFi available for our guest’s convenience.

  • What star rating are you? arrow

    We are a self-rated 4 Star Property.

  • What time is check-in and check-out? arrow

    Check-In is from 2pm. Check-Out is 10AM. We are at times able to accommodate earlier check-ins and later check-outs if available but this cannot be guaranteed and does incur extra fees.

  • Can I check-in after reception has closed? arrow

    Yes. If you anticipate this please contact us well before arrival during reception hours to obtain your after-hours check-in instructions to our automated system.

  • Are you apartments serviced regularly? arrow

    All long term stay over 14 days will get a weekly service every Monday or Tuesday. All short stay won’t have daily services provided, Additional service, Linen change services fees apply for less than 7 days stay.

  • Can I alter my booking? arrow

    Limited subject to availability, booking terms and cancellation policies. Please refer to our Terms and Conditions

  • Will my credit card be secure using your online booking system? arrow

    Yes – Booking direct through our site is 100% secure. We use a 3rd party agent to manage our booking system and they use the most up to date encrypted tools available. You can also book and pay directly from your bank account.

  • What do I need to bring when I stay? arrow

    Personal items only – everything else in the room is supplied, that is linen, towels, soap, shampoo, toilet paper, crockery, cutlery etc.

  • Can I make a booking for another person using my credit card? arrow

    Yes you can, but we will need a signed authorisation with photo ID to be able to charge your Credit Card. If booking for a 3rd party it is best to call or email reception to get the Credit Card authority form to save issues on check-in when the guest does not have the CC.

  • Are you able to store my luggage? arrow

    Yes we are able to store your luggage subject to availability within reception hours.

  • Are visitors allowed in the apartment? arrow

    Yes but visitors must leave the building by 10.00pm. For the comfort of all guests RNR maintains a strict no party policy.

  • How far is the property from the airport? arrow

    RNR Serviced Apartments is located 21km from Tullamarine Airport which is Melbourne’s International Airport.

  • How to get from the airport to RNR? arrow

    A regular taxi will cost approximately $50, a maxi taxi for more than 4 passengers will cost approximately $70. Star Bus will be able to drop you off at our door for around $20 per person but will need to be booked in advance – Public transport will require you to get the Skybus –, into the city then a tram from the city to out motel, tram number 57 on Elizabeth Street and stop number 10.

  • Are you apartments secure? arrow

    The building is secure with key cards required to access the building. The building common areas are monitored by CCTV security footage.

  • What method of payment do you accept? arrow

    We accept Australian currency cash, Visa Card, MasterCard, Amex and Eftpos. Visa Mastercard are subject to 1.5% surcharge and Amex is subject to a 3.2% surcharge onsite pay via eftpos machine. Book direct may have slightly different surcharges by 3rd party.

  • What is your cancellation policy? arrow

    72hours’ notice is required for cancellations when booking direct.

  • Are sightseeing and activities available? arrow

    There are a range of sightseeing tours available in Melbourne. Brochures are available from reception and our staff can book them for you.

  • How much do baby cots cost? arrow

    Our cots are suitable for infants under 12 months old and are at no extra cost.

  • Is it hard to get a taxi from RNR? arrow

    No, the receptionist has a direct line to the taxi company during Reception opening hours.